B-R-C Bearing Co Inc. does not sell used merchandise. Everything we ship is in brand new condition. All returns are handled on a case by case basis, and depends on the product and the method of payment. Certain items have a restocking fee, while others do not. For specific questions regarding refunds and payment methods, please call the branch where the item was purchased. Our friendly staff is ready to help with any problems, and are dedicated to supplying customers with superior customer service.